3097292 - Connectivity issues between SuccessFactors and external/third-party sites - SuccessFactors

You are facing outbound connectivity issues between your SuccessFactors (SF) Integration Center or your SF Boomi Cloud Atom and some external/third-party site (SFTP/REST/SOAP).

Checking the logs, you can see that:

• failure occurs very fast in Boomi with SSL error or java.net.SocketException: Connection reset;
• failure occurs after standard timeout time in Integration center;

• SAP SuccessFactors HXM Suite
• Boomi

As per our security policy, outbound connections to external/third-party sites are blocked on SF datacenters by default.

Therefore, when setting up outbound connection to new external sites, you will need first request their destination IP/URLs be allowlisted on the corresponding SF datacenter end.

Refer to the allowlisting process explained in detail in the KBA 3122406.

• KBA 3122406 - Allowlisting outbound communications to SuccessFactors datacenters 
• KBA 3089960 - SAP SuccessFactors Next Generation Cloud Delivery (NGCD) Customer checklist 

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