3097849 - Incidents of one customer can be forwarded to SAP only by its own S-User from the Solution Manager system of a VAR partner

As an SAP customer, you can report an incident to SAP from a Solution Manager system of a VAR partner or Hosting partner. However, the incident can only be forwarded by s-user from your own customer (which is directly supported by partner). It is not possible to forward the incident by an S-User of another customer even though this s-user might have the relevant authorization e.g. "Report an Incident" for your installations since your company and another customer are involved in the same CCC group.

SAP Solution Manager 7.2

KBA , SV-SMG-SVC , Administration of Service Connections with Solution Manager , XX-SER-FORME , SAP for Me , Problem