SAP Knowledge Base Article - Public

3098168 - Set up Interview Scheduling Outlook Integration Error - Recruiting Management


When trying to do a 'Verify' on Interview scheduling with Outlook Integration while "Exchange Online" is selected, there will be an error:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Admin center > Setup Interview Scheduling Outlook Integration
  2. Choose "Exchange Online" and configure the each required fields from your Exchange / Azure portal
  3. Click verify and you will receive a generic error


Possible Cause: Extra spacing in the Directory (Tenant) ID


To check all the fields in the Configuration to make sure there is no spaces before or after each value 


ServiceApplicationException occurred while validating O365 Acces, Expected BEGIN_OBJECT but was STRING at line 1 column 1 path $ , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem


SAP SuccessFactors Recruiting all versions