SAP Knowledge Base Article - Public

3098593 - [Onboarding] Document Storage Error in BPE Tile


Error observed in BPE Tile "Error while accessing the attachment storage service". Occurs at document step and prevents the signature tile from appearing for external user.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding


This is caused by heavy caching in the system. 


Kindly perform the refreshes - 

  • OData API Metadata Refresh and Export (UI)
  • RBP Refresh (provisioning)

This will resolve the issue.


Error, BPE Tile, Error while accessing the attachment storage service, Document step, signature, Onboarding, Document Flow, Document storage , KBA , LOD-SF-OBX-DG , Generation of Documents using PFS , Problem


SAP SuccessFactors Onboarding 2105