After Rehire Verification when a candidate is accepted as a Rehire and proceeds with the Personal Data Collection step, the person information details like First Name, Last Name show as blank.
SAP SuccessFactors Onboarding
Reproducing the Issue
- During the Rehire flow, accept the onboardee as a Rehire in Rehire Verification step.
- Rehire logs in to the system to complete the Personal Data Collection step
- Person Information details like First Name, Last Name show as blank
Currently this is a known issue in the system where when the External User Visibility for Per_Person table is not updated for the rehire user, it leads to blockers in the Onboarding Process and the Rehire details are not visible in the data collection step.
Permanent fix is provided by the Engineering Team and will be available in 2111 release
Workaround- Script run is required to update the visibility in the Per_Person table. Kindly create Support ticket so that the Engineers can create service request to the Operations team to run the script
Onboarding, Rehire, Rehire Verification, Personal Data Collection, blank data , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Known Error