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3098755 - Outlook Add-In Doesn't Sync Anymore and Show E-mails in Replication

Symptom

You have the Cloud for Customer client side Outlook add-in installed and the synchronization is not working anymore.

Related symptoms:

  • After updating the add-in to the latest version the e-mail sync is not working anymore.

  • The replication is started, however documents won't be updated. Also there is no failure description.

  • The E-Mails in Outlook will be marked with "in Replication".


In the logs you can see this such error: <SVR>ERROR</SVR><TYP>FolderManager</TYP>


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2108

Keywords

outlook, add-in, sync, replication, foldermanager, sqlite , KBA , LOD-CRM-GW-OUT , Outlook , Problem

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