Symptom
When an employee tries to approve a workflow via the iOS mobile application, the approve button does not appear in the workflow request.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Employee Central : Mobile Applications
Reproducing the Issue
- Open the iOS app and click on the pending workflow
- The approve button does not appear anywhere on the screen
Cause
It is a mobile theme issue
Resolution
- Navigate to Admin Center -> Enable Mobile Features
- Click on Mobile Themes -> Edit Theme (Option appears in the downward arrow next to the selected theme)
- In the theme, both background color and font color will be white:
- Change either the background color or font color to a different color
Keywords
Mobile, theme, iOS, approve, workflow, time off, button, missing, color, font , KBA , LOD-SF-EC-MOB , Employee Central Mobile , Problem
Product
SAP SuccessFactors Employee Central 2105 ; SAP SuccessFactors HXM Core 2105