SAP Knowledge Base Article - Public

3098800 - Approve button does not appear for workflow request on iOS device

Symptom

When an employee tries to approve a workflow via the iOS mobile application, the approve button does not appear in the workflow request.

 Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Employee Central : Mobile Applications

Reproducing the Issue

  1. Open the iOS app and click on the pending workflow
  2. The approve button does not appear anywhere on the screen

Cause

It is a mobile theme issue

Resolution

  1. Navigate to Admin Center -> Enable Mobile Features
  2. Click on Mobile Themes -> Edit Theme (Option appears in the downward arrow next to the selected theme)
  3. In the theme, both background color and font color will be white:



  4. Change either the background color or font color to a different color

Keywords

Mobile, theme, iOS, approve, workflow, time off, button, missing, color, font , KBA , LOD-SF-EC-MOB , Employee Central Mobile , Problem

Product

SAP SuccessFactors Employee Central 2105 ; SAP SuccessFactors HXM Core 2105