Symptom
Unable to fetch form data error while accessing Compliance tile and “Pennsylvania Residency Certification Form”
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login as a candidate
- Click on compliance task tile
- Start the task,we encounter 'Unable to fetch form data'
Cause
The Formfields configured on compliance forms are not enabled in Manage business configuration.
Resolution
- Navigate to Manage data>Compliance form, select the affected form.
Note the metadataformfields. - Navigate to manage business configuration and check if the fields on the metadataformfields are enabled here, if not enable these fields.
- Perform metadata refresh once the fields are enabled.
Keywords
Compliance form, Unable to fetch data , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
Product
SAP SuccessFactors Onboarding all versions