SAP Knowledge Base Article - Preview

3099172 - Login to CCM fails with "internal error" manual and SSO login to launchpad also fail with various errors

Symptom

  • unable to login to CCM  (central configuration manager) with AD account using kerberos receive "internal error"
  • Packet scan shows service account sending AES only to AD and AD error "KRB Error: KRB5KDC_ERR_ETYPE_NOSUPP"
  • AES Checkboxes on the service account were unchecked
  • Service account was working for other systems so checking them such as in KBA 3044381 was not an option


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Environment

SAP BusinessObjects Business Intelligence platform 4.2 SP7 patch 5 but could occur on any version and patch

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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