SAP Knowledge Base Article - Public

3099174 - How to allow users to change a Candidate's participation in SMS notifications - Recruiting Management

Symptom

A user wishes to change the Candidate's preference to opt in or out of SMS messaging

Environment

SAP SuccessFactors Recruiting Management 

Reproducing the Issue

As a user you wish to go to the following check box:

  1. Go to Recruiting
  2. Go to Candidates
  3. Search any candidate and go to their profile
  4. You wish to see the following checkbox: Send me SMS Notification

Resolution

To allow a user to be able to Enable/Disable SMS notification it is required that a Dynamic Group be created and the user added to it.

After creating the Dynamic Group you will need to give write permissions to the group for the following fields:

  • cellPhone
  • phoneCountryCode
  • optInCellNumber

An example of the configuration in the XML Template(All Countries, Both Internal & External Candidates):

<field-permission type="write">
  <role-name group-name="Edit Candidate Profile Group - DO NOT CHANGE NAME"><![CDATA[Dynamic Group]]></role-name>
  <country><![CDATA[*]]></country>
  <source><![CDATA[*]]></source>
  <field refid="cellPhone"/>
  <field refid="phoneCountryCode"/>
  <field refid="optInCellNumber"/>
</field-permission>

See Also

2365214 - The Manage Templates Tool - Recruiting Management

2336022 - How to Enable SMS Interview Notifications - Recruiting Management

2537631 - How to Enable SMS Interview Notifications - SAP Mobile Services Contact

3099174 - How to allow users to change a Candidate's participation in SMS notifications - Recruiting Management. 

Integrating Short Message Service (SMS) Notifications with Recruiting

Short Message Service (SMS) Integration with Recruiting

Opting Out of Short Message Service (SMS) Notifications in Recruiting

Keywords

Permission Check Box, SMS, Candidate, Notifications, Opt In, Opt Out , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , How To

Product

SAP SuccessFactors Recruiting all versions