SAP Knowledge Base Article - Public

3099187 - Error 'Allocation not found; cancellation not possible' When Cancelling Incoimng Cash Payment.


 You reverse an incoming cash payment, but encounter error 'Allocation not found; cancellation not possible'.


SAP Business ByDeisgn.

Reproducing the Issue

  1. Go to Payment Management Work Center.
  2. Go to Payment Monitor View.
  3. Open the Incoming Cash Payment ABC.(ABC is the document ID.)
  4. Click Reverse and you get errors: 'Allocation not found; cancellation not possible.' 'Cancelation of payment 39638 failed.'


Incoming Cash Payments created through a web-service cannot be cancelled from the UI currently. Here, Incoming Cash Payment ABC is created through a web-service.


You need to report an issue to SAP requesting for cancelling the incoming cash payment with authorization.


Allocation not found; cancellation not possible; Incomging Cash Payment; Reverse; Web-Service. , KBA , SRD-FIN-MOP , Payment Management , Problem


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