You reverse an incoming cash payment, but encounter error 'Allocation not found; cancellation not possible'.
SAP Business ByDeisgn.
Reproducing the Issue
- Go to Payment Management Work Center.
- Go to Payment Monitor View.
- Open the Incoming Cash Payment ABC.(ABC is the document ID.)
- Click Reverse and you get errors: 'Allocation not found; cancellation not possible.' 'Cancelation of payment 39638 failed.'
Incoming Cash Payments created through a web-service cannot be cancelled from the UI currently. Here, Incoming Cash Payment ABC is created through a web-service.
You need to report an issue to SAP requesting for cancelling the incoming cash payment with authorization.
Allocation not found; cancellation not possible; Incomging Cash Payment; Reverse; Web-Service. , KBA , SRD-FIN-MOP , Payment Management , Problem