SAP Knowledge Base Article - Public

3099257 - US I9 Form Testing Issue in Test Instance :


  • Employee receives "Unable to fetch form data" when the click Complete and Sign form I9 for Correct Form I-9 Section 1 Data 
  • I9 Process is completed for external candidate successfully. When the manager triggers Correct Form I-9 Section 1 Data the,
    Employee face error when clicking on the tile


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to Manage Data
  2. Create New > Trigger I-9 Flow
  3. Search for with Employee ID of the candidate 
  4. Select Correct Form I-9 Section 1 Data  for Trigger Type > Click Save
  5. Complete and sign form I9 tile will appear in the homepage of the employee
  6. Click on the tile it loads then this error appears "Unable to fetch form data"




User is missing required permissions 


  1. Navigate to BizX
  2. Manage permission Roles
  3. Find the role associated with them employee
  4. Click to edit > click Permissions
  5. Click on  Employee Data > check View and Edit for all "Employment Details" permissions,
  6. Check View and Edit for all "HR Information " permissions
  7. Check View and edit for applicable permissions from the list. "Employee Central Effective Dated Entities" for example First Name, Last Name, suffix, Middle Name


Unable to fetch form data, OData call failed to get any result for query:, Correct Form I-9 Section 1 Data , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem


SAP SuccessFactors Onboarding 2011