SAP Knowledge Base Article - Public

3099289 - [Onboarding] French language filters issue in Email Services


For French language, 'Filter' button does not return any result when trying to filter Email Status using any filter conditions. It works perfectly fine with English language.

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SAP SuccessFactors Onboarding

Reproducing the Issue

  • Login to the company instance
  • Go to 'Email Services'
  • In email status, filter with a particular date (from the beginning to the end of the day).
  • You will see the results.
  • Keep this tab open and open another with the language settings, and switch to French language.
  • Filter on the same date, same hour.
  • Results are empty


This is a known issue and the Engineering team is working on a permanent fix. The fix is expected to be released as a part of the November release. This will be available in Preview and Production per our nominal release schedules.


French language, filter, no results, filter issue, Email status, Email services, time, date, language, Onboarding , KBA , LOD-SF-OBX-EML , Notifications , Problem


SAP SuccessFactors Onboarding 2105