SAP Knowledge Base Article - Preview

3099313 - Workflow is Not Updating the Processor of the Tickets as Expected

Symptom

You have created a Workflow to update the Processor of the Ticket if the defined conditions are met. After the performing the steps to trigger the Workflow Rule, you notice that the Processor was not Updated/wrongly updated to the logged user.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Processor , Tickets , Assigned To, Maintain  determination , Workflow update not working, Workflow , KBA , LOD-CRM-SRP , Service Request Processing , How To

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