Symptom
You are Requesting External Pricing in a C4C Contract, however it does not show the BOM Sub Items.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Contract Work center.
- Search for Contract ID.
- Open it.
- Go to Items Tab.
- Click on Action.
- Then on Request External Pricing.
Cause
After the Request External Pricing call, BOM Sub Items will not be transferred or seen in C4C. BOM explosion happens only when the contract is replicated to ERP/S4H system. Once you transfer the Contract from C4C to ERP/S4H, if BOM is configured for one of the items in the On Premise system, then this data will be sent back to C4C.
Resolution
This is expected system behavior.
Keywords
Contract, BOM, Sub Items, Request External Pricing , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To
Product
SAP Cloud for Customer add-ins all versions