Symptom
An error is shown while importing a group-
- "Import failed:undefined method `update!' for nil:NilClass"
Environment
SAP Jam Collaboration
Reproducing the Issue
- Login to the instance.
- Go to Admin console>Product setup>Groups Management.
- Import a group, using exported Group zip file, under the Import group tab.
- After the processing an error status is shown for the imported group.
- "Import failed:undefined method `update!' for nil:NilClass"
Cause
This can happen if the SAP Jam instance has reached the maximum group creation limit set for it's edition.
Resolution
Any suitable existing group(s) will need to be deleted in order to allow new group creation in the SAP Jam instance.
Note: To check all the groups that have been created in the instance, Group activity report can be run from Jam admin console.
Keywords
Group,Group Import,Group import error,error during group import,error in group import, , KBA , LOD-SF-JAM-GRP , Group Issues , Problem
Product
SAP Jam Collaboration all versions