SAP Knowledge Base Article - Public

3099577 - SAP Jam - Error while importing groups - undefined method `update!'


An error is shown while importing a group-

  • "Import failed:undefined method `update!' for nil:NilClass"


SAP Jam Collaboration

Reproducing the Issue

  • Login to the instance.
  • Go to Admin console>Product setup>Groups Management.
  • Import a group, using exported Group zip file, under the Import group tab.
  • After the processing an error status is shown for the imported group.
        - "Import failed:undefined method `update!' for nil:NilClass"


This can happen if the SAP Jam instance has reached the maximum group creation limit set for it's edition.


Any suitable existing group(s) will need to be deleted in order to allow new group creation in the SAP Jam instance.

Note: To check all the groups that have been created in the instance, Group activity report can be run from Jam admin console.


Group,Group Import,Group import error,error during group import,error in group import, , KBA , LOD-SF-JAM-GRP , Group Issues , Problem


SAP Jam Collaboration all versions