SAP Knowledge Base Article - Public

3099578 - SAP Jam - Unable to choose folder while uploading photos in iOS app


When uploading photos in the iOS app for SAP Jam, the prompt to select the folder is not shown after the first time.


SAP Jam app for iOS

Reproducing the Issue

  • Open Jam mobile app.
  • Go to any group>content.
  • Click on '+' icon.
  • Jam prompts the user with a backdrop to select more photos in other folders.
  • Upload something.
  • Once the file upload is done, go back to content and click '+'.
  • Jam wont prompt the user to select other folders, and stays in the same selected folder.


This is an expected behavior.

The JAM app will show the prompt to select the folder every time it is newly opened, but in the same session it continues with the initially selected folder. The initial selection is determined by the app level Folder access granted in the iOS device.


The folder level access for the SAP Jam app can be changed by the user by going to iOS Settings -> 'SAP Jam' -> 'Photos'. Here "All Photos" can be chosen to allow photo selection from all available folders every time. 


Photo upload,iOS app,Photo upload in iOS,cannot select folder , KBA , LOD-SF-JAM-MOB , Mobile App Issues , Problem


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