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SAP Knowledge Base Article - PublicSymptom
You configured your Groupware server-side integration and when using it you noticed that when the e-mail is signed or encrypted, the add-in is disabled and you can't work with it.
Environment
SAP Cloud For Customer
Cause
Encrypted or signed e-mails not supported by the Groupware Server Side Integration.
Resolution
Encrypted or signed e-mails not supported by the Groupware Server Side Integration.
An alternative option may be to check the SAP Cloud for Customer Customer Influence to submit an idea:
Keywords
Groupware; Server Side; Outlook; Gmail; Signed; Encrypt; Encrypted; Synchronization; Sync; Disabled; Add-in; Add-on; Addin; Addon; Side Pane; , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
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