SAP Knowledge Base Article - Public

3100074 - Users receiving email notification from report distributor bundle which does not exist in the system

Symptom

  • Users receiving email notifications upon the completion of report distribution in report distributor or when finishing bundles exports.
  • Users are receiving email notification from report distributor bundle which does not exist in the system.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SuccessFactors HXM Suite
    • Analytics & Reporting (Ad Hoc, YouCalc, ORD)
    • Report distributor

Reproducing the Issue

  1. Login to instance
  2. Navigate to Report Center (Reporting, via homepage dropdown)
  3. Select View Schedules
  4. Navigate to "Switch to the legacy report distributor"
  5. Click on bundle and start the distribution via email
  6. Once distribution is complete we find that the actual bundle name and the bundle name in the subject of mail received is different.
  7. So when email is triggered customer is receiving subject of the mail which is set in the completion tab. 

        

Cause

Users are receiving email notification from Bundle which does not exist in the system because "On Completion" email notification is configured on Edit Email for atleast one bundle in report distributor.

Resolution

  • Once the "On Completion" email notification is configured on Edit Email it cannot be cleared or deleted.
  • If customer wants to receive notification , customer can modify it to something more generic/common name.
  • If customer does not want any On Completion email notification , customer has to delete the complete              bundle and recreate it again.

See Also

2651839 - Bundle email message Default Override On Completion - Report Distributor (sap.corp)

2879584 - Automatic email notification received upon completion of a report - HXM Suite (sap.corp)

Keywords

bundle, email, Report Distributor , Default , On, Completion, user, language, notifications, emails. , KBA , LOD-SF-ANA-RDT , Report Distributor (Advanced Reporting, ORD) , LOD-SF-ANA-ORD , Online Report Designer , LOD-SF-ANA-ADV , Advanced Reporting (ODS) , How To

Product

SAP SuccessFactors HXM Suite 2105