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SAP Knowledge Base Article - PreviewSymptom
In SAP Enterprise Support reporting Cockpit, the processing time for the closed case is confusing.
The "Avg days at customer" is much higher then the "Avg days at SAP". The time when an case was under "Pending release" status will be calculated as time at customer.
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Environment
SAP Enterprise Support reporting Cockpit
Keywords
KBA , SV-SCS-ESR , Enterprise Support Reporting Cockpit , Problem
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