SAP Knowledge Base Article - Preview

3100240 - About the processing time of closed incident in SAP Enterprise Support reporting Cockpit


In SAP Enterprise Support reporting Cockpit, the processing time for the closed case is confusing. 
The "Avg days at customer" is much higher then the "Avg days at SAP".  The time when an case was under "Pending release" status will be calculated as time at customer. 



SAP Enterprise Support reporting Cockpit


KBA , SV-SCS-ESR , Enterprise Support Reporting Cockpit , Problem

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