SAP Knowledge Base Article - Public

3100267 - No email sent to onboardee to sign documents - Onboarding


  • No email received by onboardee to sign documents
  • Error in Business Process tile for document creation
  • Error: Illegal character in name: 'Form Name'. for FormId ABC


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Complete PDC Step and Additional data collection step
  2. Expect to receive email from DocuSign to sign documents
  3. No email received
  4. Candidate cannot proceed with process


Document was not generated to candidate and error in business process tile: Error: Illegal character in name: 'Form Name'. for FormId ABC


  1. Downloaded affected form FormId ABC
  2. Change Placeholder Form Name to FormName so no blank space exists
  3. Upload form again to Maintain Onboarding Offboarding templates
  4. Check mapping is correct
  5. Check signatures are mapped
  6. Then navigate to business process tile
  7. Open the affected error for the process 
  8. Click restart on the task
  9. Now if form was corrected it should flow without error


Illegal character, Docusign Email, document signature, Illegal character in name, onboarding process, business process tile , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem


SAP SuccessFactors Onboarding 2105