Symptom
- No email received by onboardee to sign documents
- Error in Business Process tile for document creation
- Error: Illegal character in name: 'Form Name'. for FormId ABC
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Complete PDC Step and Additional data collection step
- Expect to receive email from DocuSign to sign documents
- No email received
- Candidate cannot proceed with process
Cause
Document was not generated to candidate and error in business process tile: Error: Illegal character in name: 'Form Name'. for FormId ABC
Resolution
- Downloaded affected form FormId ABC
- Change Placeholder Form Name to FormName so no blank space exists
- Upload form again to Maintain Onboarding Offboarding templates
- Check mapping is correct
- Check signatures are mapped
- Then navigate to business process tile
- Open the affected error for the process
- Click restart on the task
- Now if form was corrected it should flow without error
Keywords
Illegal character, Docusign Email, document signature, Illegal character in name, onboarding process, business process tile , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem
Product
SAP SuccessFactors Onboarding 2105