Symptom
- When going to Manage Calibration Templates Data tab the Element for Calibration is blank;
- When going to Manage Calibration Templates Views tab the Element for Calibration is blank;
*Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors Performance Management
- SAP SuccessFactors Calibration
Reproducing the Issue
- Create new Calibration Template
- Map the PM form to be the source of ratings
- Configure the Element for Calibration, user sees it is blank labels
- Go to Views tab, ratings labels are also blank
Cause
The Rating label has msg key which are not in the instance. Please find below 2 sample codes:
<comp-cal-summary-rating-label msgKey="2015_OCOC_COMP_CALC_RATING_LABEL"><![CDATA[Calculated Competency Rating]]></comp-cal-summary-rating-label>
<obj-cal-summary-rating-label msgKey="2015_OCOC_OBJ_CALC_RATING_LABEL"><![CDATA[Calculated Objective Rating]]></obj-cal-summary-rating-label>
Resolution
In order to fix this behavior we have two options:
- The Form Label translation can be added by the user to assign label or translation as per the msgkey.
- Another option is to change the performance form template XML again. Please reach out to your Implementation Partner to have this done.
See Also
KBA 2087186 - Manage Template Settings - Localizing using Message Keys - msgKey - Performance Management
Keywords
label, element, calibration, configuration, implementation, performance, template, setting, blank, label, data view, XML, , KBA , LOD-SF-CAL-ADM , Admin Tools, Permissions, Settings , Problem