3101083 - Documents not triggered for candidate - Onboarding

• e-Signature step is not being triggered for the candidate.
• e-Signature is missing under the Process Tasks in Manage Data >> Process.
• e sign tile not working
• Document Flows shows '0' in the document ID of the forms
• Signature Status shows 'In Progress'
• Application error in Manage Document Template Mapping
• while trying to invoke the method com.successfactors.documentgeneration.app.MappingTokenMeta.getObjectId() of a null object loaded from local variable 'mBase'
• fingerprint=b7b61ee3c427dcf8260f6c19a15359729608bbb3

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

SAP SuccessFactors Onboarding

PrintFormsServiceClient, INC0674165, formsReadyToBeSigned, e-signature, Document Flow, Onboarding, ONB 2.0, OBX,errorId=8f9ba58c-6ea2-4390-905b-aba61cfc675c, fingerprint=b7b61ee3c427dcf8260f6c19a15359729608bbb3, null object loaded from local variable 'mBase', application error, Manage Document Template Mapping , KBA , LOD-SF-OBX-DM , Document Management , Problem