SAP Knowledge Base Article - Public

3101401 - Releasing the documented credit decision are not transferred

Symptom

  • DCD is displayed in the Manage Documented Credit Decisions but cannot be released, rejected or rechecked because the corresponding document (Sales Order, Delivery…) is already released or further processed.

  • Error message UKM_DCD_MSG032 No documents transferred on releasing the documented credit decision

  • Documented Credit Decision (DCD) in app Manage Documented Credit Decisions for credit blocked sales order is in Status Blocked, although the order is Released and processed.

  • Message 'Document was already processed. Further changes are not possible.' is displayed for the DCD with Document Status Blocked.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP S/4HANA Cloud

Reproducing the Issue

  1. Go to App Manage Credit Cases.
  2. Search for the documented Credit Decision.
  3. Try to release the documented credit decision.

Cause

DCD was saved in an inconsistent way. 

Resolution

 You can run the Consistency Checks job in the App Schedule Credit Management Jobs. Help.sap.com document Consistency Checks

  • Use functionality Close Inconsistent Documented Credit Decisions manually (with desired status ‘Rejected’ / ‘Released’) given the CASE ID and desired status.
    a.) Select radio button "Reject" when the Sales Delivery is not performed.


    b.) Select radio button "Release" when Delivery is out already.

  • Ensure executing user has write authorization for business role credit controller.

  • F_UKM_SUP (Super User in Credit Management) authorization is needed to close such cases manually - so if an error message comes "not authorized..." then it is this auht object which is not setup accordingly for the support / executing role.

  

See Also

Super User in Credit Management

Keywords

DCD, sales, order, delivery, unblocked, archived, release, unblock, status, not, changed, S4_PC, UKM_DCD_MSG032, no, documents, transferred, consistency, check, F5587, FIN-FSCM-CR, FIN-FIO-CCD-CR , KBA , FIN-FSCM-CR , Credit Management , FIN-FSCM-CR-2CL , Credit Management (Public Cloud) , FIN-FIO-CCD-CR-2CL , Fiori-UI for Credit Management (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions