SAP Knowledge Base Article - Public

3101537 - Missing fields in Integration Center - Recruiting Management


When creating an integration using Integration Center and selecting any RCM entity, not all fields from that entity are showing.

Also, if you try to add a new field or filter on existing integrations that are using this same entity, the integration will get stuck on the loading pop up below:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Integration Center
  2. Select File Output Integration
  3. Type the entity to create a job (e.g. JobApplication)
  4. Only one field is visible


There is a (html) formatting or misconfiguration in one of the fields being used on one of the template for that entity, this causes Integration Center UI to not read all fields


The issue usually happens in instruction type field which uses html formatting.
As much as possible, use simple formatting that is supported within the Successfactors UI.
If this formatting can be done using richtext (CKEditor) editor, it should not be an issue when this label is used in Integration Center.

Trying to find which field is being affected:

  1. Create a new integration
  2. Before moving to the next steps, use your browser's console (f12)
  3. Select the affected entity (please note that if the "Select" button is greyed out, just click in another entity and click back to affected one)
  4. Move to the next page, reproducing the issue
  5. Look on the console for the entry(ies)  Uncaught 
  6. By expanding that entry you will most likely find which field(s) in that template is (are) the culprit
  7. After that, edit that field's description in order to remove unsupported HTML (see info on the top of this resolution section)


INT-6472, jobrequisition, candidate, joboffer, jobapplication, cannot create, report, import, export, IC, html, uncaught, Performing first time load of metadata, stuck, stall, loading , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , LOD-SF-INT , Integrations , Problem


SAP SuccessFactors Recruiting all versions


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