SAP Knowledge Base Article - Public

3101541 - "Copy address from employee" field is not available - Onboarding

Symptom

  • For the onbordees, the field "copy address from employee" part of the dependent or emergency contact portlets is not visible.
  • Role-based permission for the field is provided for the External Onboarding User role.
    • Under Employee Data -> HR Information ->Primary Emergency Contact.
    • Under Employee Central Effective Dated Fields -> Dependents -> “Copy address from employee”.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. “Copy address from employee” field permission is provided to the External Onboarding User role
  2. Log in as the external user with a start date in the future
  3. Enter the Personal Data Collection step
  4. Under the Dependents or Emergency Contact portlet, the “Copy address from employee” field  is not available

Cause

For future-dated hires, the option for dependents or Emergency Contact to Copy Address from Employee is unavailable.

  • This is because the asOfDate in addressInfo or emergencyContactPrimary is considered still inactive for new hires.
  • As such, the "copy address from employee" (is-same-address-as-person or isAddSameAsEmployee) field from Dependents and Emergency Contact will not be possible if we cannot get the addressInfo and Emergency Contact of the employee.

Resolution

This is the current expected system behavior. “Copy address from employee” field is not available in onboarding for future dated new hires.

See Also

  • 2517885 - "Copy Address from Employee" button is Not Visible in Dependents and Primary Emergency Contact Portlets
  • 3476167 - Copy Address from Employee field is displayed as 'No' even when it has been set to 'Yes'
  • 2404649 - Copy Address from Employee not working in Emergency contact Portlet

Keywords

Copy Address from Employee, future dated hires, Personal Data Collection, Emergency Contact, Dependents, personRelationshipInfo, emergencyContactPrimary, isAddSameAsEmployee, OBX, Onboarding, ONB2 , KBA , LOD-SF-OBX-DC , Personal Data Collection , How To

Product

SAP SuccessFactors Onboarding 2105