SAP Knowledge Base Article - Preview

3101863 - E-mail With Subject Pattern Containing [ : ] Assigned To Incorrect Ticket


Inbound e-mail with [ XXX : 123 ] string in the subject was assigned to an existing ticket ID 123. As the subject pattern does not contain [ Ticket: 123 ] specifically, you expected the e-mail to land in Unassociated E-mails view.

Note: XXX represents text value and 123 represents alphanumeric value.



SAP Cloud for Customer


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


service request, ticket, interaction, timeline, e-mail, ticket ID, subject pattern, unassociated e-mails, associated, assigned, threaded, , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.