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SAP Knowledge Base Article - PreviewSymptom
Inbound e-mail with [ XXX : 123 ] string in the subject was assigned to an existing ticket ID 123. As the subject pattern does not contain [ Ticket: 123 ] specifically, you expected the e-mail to land in Unassociated E-mails view.
Note: XXX represents text value and 123 represents alphanumeric value.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
service request, ticket, interaction, timeline, e-mail, ticket ID, subject pattern, unassociated e-mails, associated, assigned, threaded, , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem
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