SAP Knowledge Base Article - Public

3102014 - Blank Screen After Closing Approval Task Navigated From E-mail


You received an e-mail to perform an approval in SAP Business ByDesign.

You click on the e-mail link to execute the activity, then you are directly routed to the Task Approval screen. There you execute the activity according to your need and after clicking on the "X" button to close the Task Approval screen you are left with just a white screen and is not navigated into SAP Business ByDesign.


SAP Business ByDesign

Reproducing the Issue

  1. From approval e-mail click on the hyperlink to perform the approval.
  2. On the Task approval screen execute the activity according to your need.
  3. Click on the "X" button to close the task approval screen.
  4. You are left with just a white page. 


When you navigate from within an e-mail via the deep link, you are routed directly to the task approval screen and only that screen session is loaded in the process. The other workcenters are not loaded.


This is working as intended, as navigation from e-mail deeplink is to perform one-time only activity in the system.

If you wish this to be changed an alternative option may be to check the SAP Business ByDesign Customer Influence to submit an idea.


White Screen; Blank Screen; Empty Screen; Page; Close; Finish; Task; Approval; Browser; Interface; E-mail; Email; Deeplink; , KBA , AP-RC-UIF-RT-B , ByD HTML5 Client (not for Cloud for Customer) , How To


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