3102156 - Integration Center - IC job could not connect to PeopleDoc

You are trying to connect to PeopleDoc from SF Integration Center via port 9030. 

Received error message: Cannot connect to sftp://XXXXXX@sftp.staging.eu.people-doc.com:9030

Integration Process Error: IntegrationSFTPException: Failed due to - org.apache.camel.component.file.GenericFileOperationFailedException: Cannot connect to sftp://XXXXXX@sftp.staging.eu.people-doc.com:9030

• SAP SuccessFactors HXM Suite
• Integration center

Steps to replicate issue:

1. Create a simple output IC job and select a random starting entity.
2. Add a PeopleDoc url to the destination settings and set the port number 9030.
3. Run the job and you will receive an error as described in the "Symptom" part
     
   

PeopleDoc SFTP servers communicate only via 9030 port. This port is not open by default from SuccessFactors side. Our SF Operations team needs to open it.

Please raise a Support Incident with LOD-SF-INT-INC component and provide the following details.

Your SF company Id:
URL of your PeopleDoc server:
IP address:
Destination Protocol: 9030

Information about PeopleDoc SFTP protocol

https://doc.people-doc.com/client/guides/synchronization/sftp/exchange_protocole.html#eu-platform

PeopleDoc, org.apache.camel.component.file.GenericFileOperationFailedException, Cannot connect to, Integration Center, port, 9030, port 9030 , KBA , LOD-SF-INT-INC-FWK , Integration Center UI Framework , LOD-SF-INT , Integrations , LOD-SF-INT-INC , Integration Center , How To