SAP Knowledge Base Article - Public

3102187 - Custom OnboardingExternalUser Role not working - Onboarding


Copied OnboardingExternalUser role and created OnboardingExternalUser_Custom removed permission to Middle Name, however candidates can still see Middle name


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Copied OnboardingExternalUser role
  2. Created OnboardingExternalUser_Custom
  3. Target population restricted by Country
  4. Removed permission to Middle name in custom role
  5. Add candidates to target population
  6. Enter PDC as candidate
  7. Middle Name is still visible


  1. The affected candidate is a member of 2 external user roles:
    1. OnboardingExternalUser
    2. OnboardingExternalUser_Custom
  2. OnboardingExternalUser role still grants permission to middle name therefore middle name still appears for candidate


Change target population of original role OnboardingExternalUser to exclude target population granted to custom role OnboardingExternalUser_Custom, which does not have permission to Middle name.


OnboardingExternalUser role, copied, permission, restrict, target population , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem


SAP SuccessFactors Onboarding 2105