3102488 - Error:"Error occurred in SAP Java Connector (SAP JCo)" appears when trying to import data from on-premise data sources (BW or ERP) in SAP Analytics Cloud

The following error occur in SAP Analytics Cloud (SAC) when trying to import data from on-premise data sources:

"Error occurred in SAP Java Connector (SAP JCo). Please contact your on-site SAP Analytics Cloud agent administrator."

• SAP Analytics Cloud (Enterprise) 
• SAP Java Connector (SAP JCo)
• SAP Cloud Connector
• SAC Cloud Agent

1. Open SAP Analytics Cloud.
2. Navigate to Main Menu > Connections > Click on + > Select SAP BW or SAP ERP.
3. Provide connection details.
4. Click on create.
   >>Notice the error: "Error occurred in SAP Java Connector (SAP JCo). Please contact your on-site SAP Analytics Cloud agent administrator."

The old version of the JCo libraries was backed up in the same lib folder of this separate Tomcat instance.

1. Delete old version of SAP JCo lib files from tomcat library folder.
2. Deploy latest version of SAP JCo library files into tomcat library folder. 
3. Restart the tomcat.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• SAP Analytics Cloud > Learning > Guided Playlists
• SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
• Need More Help? Contact Support or visit the solution finder today!

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