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SAP Knowledge Base Article - PreviewSymptom
You would like to know how the Key Figures Average Call Closure Time of Service Orders (AVG_CALL_CL_TIME) and Call Closure Time of Service Orders (CALL_CLOSURE_TIME) in the Report Average Call Closure Time (Data Source CRMSORHB_Q0002) are calculated.
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Environment
SAP Business ByDesign
Product
SAP Business ByDesign 2108
Keywords
CRMSORHB_Q0002; CRMSORHB; Call Closure Time; Completion; Average Call Closure Time , KBA , AP-SVO-SO , Service Order , Problem
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