SAP Knowledge Base Article - Preview

3102495 - Chat and E-mail queues are disabled in the Communication Panel


  • Chat queue is disabled in the Communication Panel (CP)
  • If the user runs CDT in parallel (not recommended), the chat queue is also enabled in CP
  • Alerts of new incoming e-mails to CP are not triggered; only to CDT
  • E-mail queues are also disabled (grayed out), and the agent is unable to subscribe to them



SAP Contact Center


SAP Contact Center, on-premise edition all versions


Queue Inaccessible, Unable to login to queue, chat queue, e-mail queue, grayed out, CP, Communication Panel, ECF, Enhanced Communication Framework  , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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