SAP Knowledge Base Article - Preview

3102964 - Is there any other option to maintain cctr rights if MSDTC is not working?


  • Unable to manage users in SC because of MSDTC related issues in cluster DB environments in MSSQL 2016 running on MS Server 2016
  • The customer would like to know - is there any option to use ACI or RDI or direct SQL query to DB to manage rights for cctr objects?



  • SAP Contact Center
  • Microsoft SQL Server 2016
  • Microsoft Server 2016


SAP Contact Center, on-premise edition 7.0


MSDTC, rights, change , KBA , CRM-CCI , Contact Center Infrastructure , How To

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