SAP Knowledge Base Article - Preview

3103551 - Agent's number is shown to outbound caller, instead of the queue number or contact center number

Symptom

  • Agent direct number being presented to called party.
  • The customer's requirement is that for certain callers to show toll free number 18000### or queue number, rather than their agent direct number.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , Problem

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