The "Substatus text" search filter criteria does not return expected results when performing an Incident search in SM_CRM.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Solution Manager 7.2
AICRM/REASON_ID , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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