SAP Knowledge Base Article - Preview

3104358 - Release to FSM Action and FSM Relevance Column Missing for Service Ticket and Tickets for Customer Support Activity

Symptom

You notice that the Release to FSM action, in your service tickets, is not available and is grayed out in the actions list, during the Adaptation Mode.

Similarly, you notice the FSM Relevance column is not available in the Tickets for Customer Support activity, in your Business Configuration. The same is also grayed out in the columns list, during the Adaptation Mode.


Read more...

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

BC, Business Configuration, Scoping, FSM, FSM Relevance, Release to FSM, Column, Action, Grayed Out, Unavailable, C4C, FSM Integration, Service, Ticket, Service Request, Service and Repair, Maintain Item Processing Code, Then Integration with External Applications and Solutions , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.