3104358 - Release to FSM Action and FSM Relevance Column Missing for Service Ticket and Tickets for Customer Support Activity

You notice that the Release to FSM action, in your service tickets, is not available and is grayed out in the actions list, during the Adaptation Mode.

Similarly, you notice the FSM Relevance column is not available in the Tickets for Customer Support activity, in your Business Configuration. The same is also grayed out in the columns list, during the Adaptation Mode.

SAP Cloud for Customer

BC, Business Configuration, Scoping, FSM, FSM Relevance, Release to FSM, Column, Action, Grayed Out, Unavailable, C4C, FSM Integration, Service, Ticket, Service Request, Service and Repair, Maintain Item Processing Code, Then Integration with External Applications and Solutions , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To