Symptom
You are viewing a report based on the data source "SLA Compliance" (SEODSRQSLAJ01) and you are wondering how the values in the key figure "Number of interaction steps" are determined by the system.
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
SEODSRQSLAJ01, report, number of interaction steps, reporting, SLA compliance, SEODSRQSLAJ01_Q0001 , KBA , LOD-CRM-SRP , Service Request Processing , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.