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SAP Knowledge Base Article - PreviewSymptom
You are viewing a report based on the data source "SLA Compliance" (SEODSRQSLAJ01) and you are wondering how the values in the key figure "Number of interaction steps" are determined by the system.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
SEODSRQSLAJ01, report, number of interaction steps, reporting, SLA compliance, SEODSRQSLAJ01_Q0001 , KBA , LOD-CRM-SRP , Service Request Processing , How To
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