Symptom
- Candidate went missing from the Onboarding Dashboard after restart.
- Restart a rehire candidate, after restart, the rehire went missing from the Onboarding Dashboard.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login to the instance
- Go to Onboarding Dashboard
- Search for the affected candidate.
- It shows no data.
Cause
Process was successfully restarted and went into first rehire check. Whereas, as first rehire check was NOT accepted, thus, candidate was not seen on dashboard.
Resolution
In case of rehire, if the candidate is restarted, it will land in the 'First rehire check' todo tile, unless it is accepted there, a new onb2Process is not created.
Keywords
Rehire, First Rehire Check restart, restart onboarding, Onboarding Dashboard, Dashboard, INC1024897, OBX, ONB 2.0, Onboarding , KBA , LOD-SF-OBX-DBD , Dashboard , Problem
Product
SAP SuccessFactors Onboarding all versions