SAP Knowledge Base Article - Public

3104440 - Candidate went missing in ONB dashboard post restart - Onboarding


  • Candidate went missing from the Onboarding Dashboard after restart.
  • Restart a rehire candidate, after restart, the rehire went missing from the Onboarding Dashboard.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to the instance
  2. Go to Onboarding Dashboard
  3. Search for the affected candidate.
  4. It shows no data.


 Process was successfully restarted and went into first rehire check. Whereas, as first rehire check was NOT accepted, thus, candidate was not seen on dashboard.


In case of rehire, if the candidate is restarted, it will land in the 'First rehire check' todo tile, unless it is accepted there, a new onb2Process is not created.


Rehire, First Rehire Check restart, restart onboarding, Onboarding Dashboard, Dashboard, INC1024897, OBX, ONB 2.0, Onboarding , KBA , LOD-SF-OBX-DBD , Dashboard , Problem


SAP SuccessFactors Onboarding all versions