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SAP Knowledge Base Article - PreviewSymptom
You notice that, in case you have an Installed Base assigned to a C4C Ticket, and you add a Serial ID to the Ticket, the Installed Base will be removed from it, and later, the Equipment will be added to the corresponding FSM Service Call.
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Environment
SAP Cloud for Customer
SAP Field Service Management
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Installed Base, Serial ID, Registered Product, C4C, Service, FSM, Service Call, FSM Integration, Service Request, Ticket, Service Ticket, Main, Equipment, , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , LOD-CRM-SRP , Service Request Processing , How To
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