3104503 - Outbound Delivery is Getting Canceled When Invoicing Over-The-Counter Sales

When performing the invoicing process within the Over-the-Counter Sales scenario, the follow-up Outbound Delivery and Goods and Activity Confirmation are getting canceled automatically by the system, and a second Goods and Activity Confirmation is created.

SAP Business ByDesign

1. Go to the Over-the-Counter Sales work center.
2. New Over-the-Counter Sales.
3. Enter the needed information.
4. Enter Product ABC and Serial Number XYZ (ABC represents the ID of the product and XYZ represents the serial number used for this product).
5. Click Check.
6. Click Save.
7. Outbound Delivery and Goods and Activity Confirmation are created.
8. Click Invoice to release the document.
9. Open the document again.
10. Navigate to the Document Flow tab.
11. Outbound Delivery and Goods and Activity Confirmation are canceled, and a second Goods and Activity Confirmation is created. 

This is a known system behavior for SAP and our colleagues from the development team are working internally in order to adjust the functionality so as to avoid this from happening. As of now, we cannot set any binding commitment in regards to when this change will be deployed, due to the complexity of the scenario.

For now, please skip the Save action of the Invoice document and simply release the Invoice.

1.  Go to the Over-the-Counter Sales work center.
2. New Over-the-Counter Sales.
3. Enter the needed information.
4. Enter Product ABC and Serial Number XYZ (ABC represents the ID of the product and XYZ represents the serial number used for this product).
5. Click Check.
6. Click Invoice to release the document.

Over-the-Counter Sales, Outbound Delivery, Goods and Activity Confirmation, Canceled, Release, Save, Document, Invoice , KBA , AP-CI-CIR , Customer Invoice Request , Problem