SAP Knowledge Base Article - Public

3104858 - candidates are not getting email from DocuSign to sign the document - Onboarding


  • Candidate documents were triggered and shows in Progress, but document flow did not complete in BPE Monitor. Candidate is not getting a email from DocuSign to sign their documents.
  • DocuSign external email to candidate is not triggering to sign the documents.


SAP SuccessFactors Onboarding


  • Check the Configure Object Definitions > Objects> DocuSign. 
  • There should be 4 system provided DocuSign Objectes present in the system. If these objectes are not present in the system, DocuSign envelopment will not trriger.

  1. DocuSignEnvelope Tab
  2. DocuSignEnvelopeRecipient
  3. DocuSignEnvelopDocument
  4. DocuSignEnvelope


  1. In Provisioning, Company Setting > disable and enable DocuSing Adopter switch.
  2. In Manage Schedule Jobs > Run the MDF DB Sync jobs


SF, success factors, ONB, OBD, OBX, on boarding , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem


SAP SuccessFactors Onboarding all versions