SAP Knowledge Base Article - Preview

3105236 - Error when accessing DocusSign E-signature - Onboarding

Symptom

  • When upload document in "Maintain Onboarding and Offboarding Document Templates" getting error:
    "ChangeSet index 1 - ???Exception while reading Provisioning settings for authentication.???;File could not be uploaded to PFS"
  • When access DocuSign e-signature an error appears in backend logs:
    Platform tenantVault getSecret fail


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

Platform tenantVault getSecret fail, error, docusign, e-signature, onboarding OBX , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

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