Symptom
- When upload document in "Maintain Onboarding and Offboarding Document Templates" getting error:
"ChangeSet index 1 - ???Exception while reading Provisioning settings for authentication.???;File could not be uploaded to PFS"
- When access DocuSign e-signature an error appears in backend logs:
Platform tenantVault getSecret fail
Environment
SAP SuccessFactors Onboarding
Cause
A recently instance refresh.
Resolution
A script need to be performed by operation team to fix this.
If you're a customer/partner, please create a ticket with SAP Support.
PS: Support, please check internal memo.
Keywords
Platform tenantVault getSecret fail, error, docusign, e-signature, onboarding OBX , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem
Product
SAP SuccessFactors Onboarding all versions