SAP Knowledge Base Article - Public

3105328 - Creator of Object Instance Always Receive Feeds Updates

Symptom

You notice that, even though you are not following an object instance, for example a specific Ticket ID or Activity Task, and your feeds settings are not configured for that object, you still receive Feeds updates for specific objects that you created.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Feeds work center.
  2. See the feeds updates.
  3. Notice that you receive feeds updates for objects you created, although you are not following them.

Cause

The creator (Owner) of an object will be the implicit follower and hence will get all feeds updates.

Resolution

This is the system expected behavior.

In case you would like to suggest a different behavior, you may use the following approaches:

1.  If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
2.  If you are a customer:

  1. Contact your Account Executive.
  2. Check the link for SAP Advisory Services.

An alternative option may be to check the SAP Cloud for Customer Customer Influence to submit an idea:

Keywords

Feed, Feeds, Update, Updates, Notifications, Object, Business Object, Accounts, Ticket, Activity Task, Creator, Owner, C4C, Service, Sales, , KBA , SRD-CC-FED , Feeds , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions