SAP Knowledge Base Article - Public

3105404 - Unable to Delete Portal Notes from Ticket Interactions

Symptom

You notice that it is not possible to delete the portal notes from your ticket interactions tab.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Service work center.
  2. Navigate to Tickets work center view.
  3. Open any ticket.
  4. Navigate to Interactions tab.
  5. See the Portal Note.
  6. Click to edit the ticket.
  7. See it is not possible to delete it.

Cause

This is the system expected behavior.

Resolution

This feature is not supported in the current release of SAP Cloud for Customer.

1.  If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
2.  If you are a customer:

  1. Contact your Account Executive.
  2. Check the link for SAP Advisory Services.

An alternative option may be to check the SAP Cloud for Customer Customer Influence to submit an idea:

Keywords

Delete, Portal, Portal Interactions, Interactions, Notes, Portal Notes, Ticket Interactions, Ticket, C4C, Service, Remove, Exclude, , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions