You notice that it is not possible to delete the portal notes from your ticket interactions tab.
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Service work center.
- Navigate to Tickets work center view.
- Open any ticket.
- Navigate to Interactions tab.
- See the Portal Note.
- Click to edit the ticket.
- See it is not possible to delete it.
This is the system expected behavior.
- Contact your Account Executive.
- Check the link for SAP Advisory Services.
An alternative option may be to check the SAP Cloud for Customer Customer Influence to submit an idea:
Delete, Portal, Portal Interactions, Interactions, Notes, Portal Notes, Ticket Interactions, Ticket, C4C, Service, Remove, Exclude, , KBA , LOD-CRM-SRP , Service Request Processing , How To