SAP Knowledge Base Article - Public

3105788 - Mobile - Configuration Update Failed

Symptom

Enable Mobile Features > if trying to enable or disable options receiving and error "Configuration Update Failed"

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Mobile

Reproducing the Issue

Enable Mobile Features > if trying to enable or disable options receiving and error "Configuration Update Failed"

Cause

User making the changes does have the mobile access permission

Resolution

Assign the user enabling or disabling the mobile features the permission

General User Permission > Mobile Access

This is required to enable or disable mobile features

Keywords

Configuration Update Failed Mobile Enable mobile features , KBA , LOD-SF-PLT-MOB , Mobile Issues , Problem

Product

SAP SuccessFactors Platform all versions