SAP Knowledge Base Article - Public

3106214 - Contract not populating in the Maintenance Plan Items


The Contract is not populating in the Maintenance Plan Items.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Installed Base work center.

  2. Select the Maintenance Plans view.

  3. Open the Maintenance Plan 123 (123 represents the ID).

  4. Go to the Maintenance Items facet.

  5. Search for the Registered Product, see that fields Contract ID, Contract Status, Contract Type are blank.

  6. Now go to the Contracts work center and open the Contract 123 (123 represents the ID).

  7. Go to the Items facet.

  8. Search for the same product and see Status is Active.



The Contract search filters the Contracts with status Active, Installation point and Serial ID. If all these conditions match, then the Contracts will be listed and the user can choose the relevant contract to link. However, if any of these parameters are changed manually (e.g Serial ID), the Contract will not be visible to be selected anymore.


Please check to make sure that Serial ID is aligned with the Registered Product, Maintenance Plan and Contract.


KBA , LOD-CRM-MPL , Maintenance Plan Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions