SAP Knowledge Base Article - Public

3106300 - SAC Agent connection via load balancer on SAC 2021.14.10

Symptom

  • The following error occurs in SAP Analytics Cloud (SAC) HEC:
    On-premise connectivity failed with HTTP 503. Contact your administrator to ensure that SAP Analytics Cloud agent
  • Unable to use Load balancer 

Environment

  • SAP Analytics Cloud (SAC) 2021.14.10
  • NEO

Reproducing the Issue

  1. Using Cloud Agent with Load balancer.
  2. Observe the following error "On-premise connectivity failed with HTTP 503. Contact your administrator to ensure that SAP Analytics Cloud agent..."

Cause

  • Currently Cloud Agent does not support Load Balancer HA

Resolution

The below enhancement request has been raised regarding the issue:
https://influence.sap.com/sap/ino/#/campaign/884

Keywords

KBA , LOD-ANA-AQU-BW , Data Acquisition from BW , Problem

Product

SAP Analytics Cloud all versions