SAP Knowledge Base Article - Public

3106375 - 403 Forbidden error when creating a model based on Live Connection to HANA in SAP Analytics Cloud (SAC)


When you create a model based on Live Connection to HANA ( either Direct Connection or Tunnel Connection), you get the following error:

  • Protocol Error: Error [Protocol]: (#403) Forbidden
  • Error [Protocol]: (#50) Cannot fetch csrf token from server
  • IOLayer Error: Error [IOLayer]: (#2001) Unexpected token < in JSON at position 0
  • Chrome HAR Network trace shows 403 Forbidden with GetResponce call
    • For Direct Connection: https://<HANASYSTEM>:4302/sap/bc/ina/service/v2/GetResponse 
    • For Tunnel Connection: https://<SAC tenant URL>/lcs/scc/tunnel/TunnelQA/sap/bc/ina/service/v2/GetResponse

Some customers report this issue occurs intermittently.



  • SAP Analytics Cloud (Enterprise) 2021

Reproducing the Issue

  1. Successfully create a Live Connection to HANA ( Direct Connection or Tunnel Connection)
  2. Select Modeler >  Click Live Data Model > Choose SAP HANA as System Type, and choose the above connection
  3. It errors out


This issue is currently under investigation by development.


This issue is currently under investigation by development.

See Also

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SAP Analytics Cloud 1.0