SAP Knowledge Base Article - Public

3106381 - Error when upload Lead: 'You cannot change the data in Reason for Status'

Symptom

 You are unable to upload a lead in the Standard template.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Marketing work center.
  2. Go to Leads view.
  3. Click in the New button and select Leads from Microsoft Excel. 
  4. Put the necessary information in your template. 
  5. Upload the file via Excel Add-In.

You get the error: '1 record(s) failed to save due to the errors: You cannot change the data in Reason for Status. Refresh the screen and try again. If the problem persists, report an incident.'

Cause

You've maintained multiple fields that contribute to actions in the Lead process, such as Lead status Accepted or Qualified. So you're trying to have the lead accepted and handover.

However, to hand a Lead, you must have a Sales Employee maintained.

Resolution

Maintain a 'Employee Responsible - Sales' in your Excel template.

Keywords

Lead, Reason for Status, Excel, Template, Add-In , KBA , SRD-CRM-MKT , Marketing , How To

Product

SAP Business ByDesign all versions